ORCA AIRWAYS TERMS & CONDITIONS

Please call 1-888-359-6722 extension 1 day prior to travel to confirm flight status and contact details

IDENTIFICATION AND CHECK-IN INFORMATION

  • Government issued Identification is mandatory for Adults 18 years and older; 1 piece of photo ID or 2 pieces of non-photo ID (Name, date of birth, gender)
  • It is suggested passengers under the age of 18 years produce an original birth certificate or non-government issued ID. Infants require proof of age
  • Airport security points may require government issued identification and boarding pass (issued at check in)
  • Guests are requested to check-in 45 minutes prior to scheduled departure time. Passengers checking in less than 20 minutes prior to scheduled departure time will risk a 'no show' fee of 100% ticket purchase, any return portion of the itinerary will be automatically cancelled with potential travel credit.

SUPER FLEX TICKET

  • REFUNDABLE, Transferable
  • Complimentary Name change
  • Complimentary same day standby to earlier flight
  • Complimentary Flight change up to 24 hours prior to scheduled departure; any fare difference will be applicable
  • Change is permitted less than 24 hours prior to flight for a fee of $25 + tax per person per flight plus any fare difference
  • Cancellation more than 24 hours prior to scheduled departure provides full Travel Credit or refund less fee of $20 to $45 + tax per person per flight, depending on flight route.
  • Cancellation less than 24 hours prior to scheduled departure is subject to a cancellation fee with remaining value to become a Travel Credit

FARE SAVER TICKET

  • NON REFUNDABLE, Transferable
  • Name change $25 + tax per person
  • Change is permitted up 24 hours prior to scheduled departure for a fee of $25 + tax per person per flight plus any fare difference
  • No change permitted less than 24 hours prior to scheduled departure other than same day standby to earlier flight; $25 + tax per person
  • Cancellation up to 24 hours prior to scheduled departure is subject to a fee of $20 to $45 + tax per person per flight, depending on flight route. Remaining purchase value will become a Travel Credit
  • Cancellation made less than 24 hours prior to scheduled departure will/may result in full forfeit; please inquire

TRAVEL CREDITS

  • Reservation purchased and cancelled same day will provide purchaser the option of [a] full Purchase converted to Travel Bank; valid two years from flight date, or [b] Refund less 10% administration fee, as long a flight is not within the next 24 hours
  • Valid for two (2) years from original flight date
  • Credit is transferable and must be approved by original purchaser

RULES OF CARRIAGE & BAGGAGE INFORMATION

  • Complimentary baggage allowance total combined weight of all checked and carry on luggage is 40 lbs (18kg) per person. Max bag size: 28"x18"x10"
  • Baggage weight over the allowance will be charged $1.05/lb or $2.30/kg
  • Items such as stroller, surf boards and golf clubs are not guaranteed transport and are treated as cargo
  • There is no guarantee that excess baggage weight will travel on the same flight as the guest. Please call 1-888-359-6722 ext 1 to discuss options
  • Carry-on items may be given to flight crew at aircraft steps for stowage, or be secured within your lap belt. The aircraft has no foot storage or overhead compartments

TRAVEL INFORMATION

  • For airport map locations please visit http://www.flyorcaair.com/flight-info.php
  • For current flight information visit http://www.flyorcaair.com/flightstatus.php
  • If you have purchased the Orca Airways shuttle (Tofino lodging to Airport) please be ready for pick up from your accommodation 70 minutes prior to flight departure time. If you have purchased the shuttle to Tofino lodging, you will find the shuttle directly outside the Airport front door; the van is marked «Orca Airways».
  • Orca Airways is not responsible for missed connections. Please allow adequate connection time between flights. We suggest a minimum 1.5 hours for a Domestic flight and 2 hours for a USA or International flight. These connection times do not take flight delay or cancellation into account
  • In case of poor weather conditions, Orca Airways reserves the right to utilize shuttle service and alternate airport in place of direct flight
  • Flight cancelled by the airline will provide Fare Saver ticket holder a seat on the first available Orca Airways flight or a travel credit. Super Flex ticket holder has the additional option to cancel ticket and receive a refund

FEES, TAXES AND SURCHARGES

  • A.I.F. - Airport Improvement Fee
  • A.T.S.C. - Airport Transport Security Charge
  • G.S.T. - Goods and Services Tax

CONTACT US

  • Reservations 1-888-FLY-ORCA (359-6722) ext 1
  • Email: reservations@flyorcaair.com
  • Fax: 1-866-565-4238
  • Letter mail: 4520 Agar Drive, Richmond, BC, V7B 1A5